FAQ

PAYMENT

Please find detailed information about payment in our online store on our payment page.

DELIVERY

For more detailed information on shipping and delivery please refer to our delivery page.

RETURNS AND EXCHANGES

For more detailed information on how to return products please refer to our terms & conditions. Please note that it is not yet possible to return the goods ordered online to our stores. To return items please use the return label that you received with your shipment.

CONTACT

If you have any questions, comments or suggestions concerning ESCADA.com, please do not hesitate to contact us. Please write us an e-mail or call us. We are available from Monday to Friday from 9am to 8pm. contact form.

For contact details of our regional customer service, please click on your country.
Belgium
phone +32 (0) 25889846
email be@service.escada.com
Germany
phone +49 (0) 89 99829110
email de@service.escada.com
France
phone +33 (0) 1 87210001
email fr@service.escada.com
Ireland
phone +353 (0) 15295144
email ie@service.escada.com
Italy
phone +39 (0) 684280307
email it@service.escada.com
Luxembourg
phone +352 (0) 27772135
email lu@service.escada.com
Monaco
phone +33 (0) 489234962
email mc@service.escada.com
Netherlands
phone +31 (0) 207018214
email nl@service.escada.com
Austria
phone +43 (0) 12676622
email at@service.escada.com
Spain
phone +34 (0) 911309349
email es@service.escada.com
Great Britain
phone +44 (0) 2038850015
email uk@service.escada.com
Rest of Europe
phone +49 (0) 89 99829110
email eu@service.escada.com

DATA PROTECTION AND SECURITY

For detailed information on data protection please refer to our data protection page.