Privacy policy

Escada (UK) Limited and its affiliated companies (collectively, “ESCADA”, “we” or “our”) are committed to protecting and respecting your privacy. This privacy policy (this “Privacy Policy”) (together with our Terms and Conditions, Terms of Use and Cookie Policy) sets out the basis on which ESCADA collects, stores, uses, transfers, and discloses your personal information (as defined below).

This Privacy Policy applies to ESCADA website, mobile applications (if any) and the services we provide (collectively, the “Site”) [as well as the stores we own or operate in the United Kingdom, European Economic Area (“EEA”), and the United States.

For the purpose of the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable privacy laws, the data controller is:

Escada (UK) Limited

Broadhurst House

C/O Escada Shared Services Ltd.

56 Oxford Street, Manchester, England, M1 6EU

Email: Info@escada.com, eu@shop.escada.com

THIRD PARTY SITES

This Site may link to or incorporate websites or content hosted and served by others over which we have no control, such as third party websites, online properties, platforms, social media, or systems, which are each governed by the privacy policy and business practices of the third party. You understand and agree that ESCADA is not responsible for the security, privacy, or business practices of any third party and such practices are not covered by this Privacy Policy.

As further detailed in the Terms and Conditions, we partner with Global-e, a third-party service that acts as your registered vendor, so you can buy and ship your ESCADA products to more than 200 destinations around the world. When you buy your ESCADA products through Global-e, you will see that your payment method is charged by ** Global-e / ESCADA **, and the purchase is subject to Global-e's Terms and Conditions and Privacy Policy, which will be clearly presented in the payment before placing the order.

You can contact Global-e at service@global-e.com or send them a letter at 45, Rue du Cardinal Lemoine, 75005 Paris.

INFORMATION WE COLLECT FROM YOU

This section explains, for different situations, what information we may collect directly from you (either on a voluntary basis or through automated means) and what information may be collected (or we may receive) from other sources. Some of this information may be considered "personal information" under various applicable laws. We consider information that identifies you as a specific, identified individual to be personal information (such as your name, telephone number, and e-mail address), as well as additional information, including IP addresses and cookie identifiers, where required by applicable law. And, if we combine information that we consider to be non-personal with personal information, we will treat the combined information as personal information under this Privacy Policy. In the limited circumstances in which we may process sensitive personal information as defined by applicable law, we process such information as permitted by and in compliance with applicable law. Note that we may de-identify personal information so that it is non-personal, such as by aggregating it or transforming it into information that does not identify you. We will treat de-identified information as non-personal to the fullest extent permitted by applicable law.

Where collection is mandatory, we may not be able to provide you with the product or service you requested if you choose not to provide that information to us (e.g., name and delivery address for the delivery of a product).

Please note that our products and services are not directed to children under the age of eighteen and we do not knowingly collect information from children under the age of eighteen. If we become aware that we have inadvertently received personal information from a customer under the age of sixteen, we will delete the information from our records.

We process the following categories of your personal data when it is necessary for the performance of a contract between you and us:

your name (and that of a delivery recipient, if different and applicable)
email address
delivery and billing address
telephone number
payment card details, and
site login details.

We will also process the following categories of data for the purposes of our legitimate interests:

fraud screening and prevention purposes; and/or
for record keeping purposes.

We process the following categories of data for marketing purposes if we have a legitimate interest or when you give us your consent:

email address and name; date of birth; preferred gender or pronouns
how you have reached our digital platform and the internet protocol (IP) address you have used;
your login information;
browser type and version;
plug-in, operating system and platform;
the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
products you viewed or searched for;
page response times;
download errors;
length of visits to certain pages;
page interaction information (such as scrolling, clicks, and mouse-overs);
methods used to browse away from the page; and
any phone number used to call customer service.

When you participate in surveys, competitions, events or promotions, we may collect your contact information including name, e-mail address and country of residence, mobile number, as well as your gender or birth date. We may also collect any personal information submitted or received through customer surveys, competitions and events such as your feedback, responses, shopping preferences or image.

If you visit our stores, in addition to information you may provide voluntarily, such as payment information, name and email address if you choose to join a customer registry, and other personal information processed in the same manner as when you interact with the Site, we may also collect:

your image on CCTV which our stores use for the prevention and detection of crime and for protecting the safety of our customers and for traffic counting;
depending on the selected payment method, a copy of documents you provide to prove your age or identity where required by law, which may provide details of your full name, address, date and place of birth, gender and nationality;
your name and email if you choose to utilize complimentary Wi-Fi where offered; and
information about your device (including MAC address, connection date, time and location) through sensors (only if your Wi-Fi is turned on) for store analytics. If you want to disable this functionality, please turn off Wi-Fi in your device settings.

We may collect some of your information using automatic data collection technologies as you navigate through and interact with the Site. This may include certain information about your equipment, browsing actions and patterns, including:

IP address;
login information;
browser type and version;
time zone setting;
location;
operating system and platform;
products viewed, searched for or purchased;
page response times;
download errors;
length of visit to certain pages;
page interaction (scrolling, clicks, mouse-overs); and
methods used to browse away from the page.

COOKIES

In common with many other website and app operators, we use standard technology called 'cookies' on our website. Cookies are small pieces of information that are stored by your browser; they are used to record how you navigate the Site on each visit. For further, more detailed information on how we use cookies, please refer to our Cookie Policy here. You may also manage your cookie preferences at any time by clicking on the “Your Privacy Choices” button in the footer.

HOW WE USE YOUR INFORMATION

Subject to the legal basis of processing different categories of personal information as noted above, we use the personal information we collect from you to:

provide content, products, and services, including the operational, management, and billing support necessary to accomplish those business purposes;
provide you and others with customer service, to assist in resolving issues, and to evaluate and improve our customer service and processes;
post content you provide to us (e.g. your product reviews);
communicate with you, including providing you with:
- information about your account, transactions, new features on the Site, and changes to our policies,
- inform you if products or services you have requested are back in stock or unavailable;
- to communicate with you in the event that you have abandoned your online basket;
- to carry out market research so that we can improve the products and services we offer; and
- where you have provided specific consent, offers or promotions for products, services, or special events;
personalize content and experiences, including providing recommendations based on your preferences;
provide advertising including advertising based on your activity on the Site or activity on third-party websites;
administer contests, sweepstakes, promotions, or surveys;
optimize or improve our products, services, and operations, including to personalise and improve your experiences and/or tailor any communications that we may send you ;
detect, investigate, and prevent activities that may violate our policies or be illegal;
perform statistical, demographic, and marketing analyses of users of the Sites and their purchasing patterns;
compile aggregate data about Site traffic and interaction;
create advertising models through lookalike modelling or other research methodologies;
for internal business purposes, such as improving our Site, products, and services and to comply with legal requirements and our business practices, such as our recordkeeping, backup, and document retention policies; and
for other reasons that (i) we disclose when asking you to provide your information, (ii) with your consent, or (iii) as described in this Privacy Policy.

HOW WE SHARE YOUR INFORMATION

Within ESCADA and with our Affiliates: We may share your personal information within ESCADA and with our Affiliates, which may include entities in the United States. For the purposes of this Privacy Policy, “Affiliates” means entities directly or indirectly controlled by or under common control with us. If you interact with our Affiliates directly, the privacy policy and practices of that company will govern.

With our third-party service providers: As a global organization, ESCADA relies on third-party service providers to perform a number of business transactions on its behalf. We use third parties to perform certain services on our behalf, such as hosting the Site or Site features, providing website usage analytics, fulfilling orders, processing payments, sending email or other communications, providing marketing assistance and data analysis or enhancement, running Promotions, or performing other administrative services. We may share information about you with these third parties to allow them to execute, deliver, or improve the services that they provide for you and for ESCADA.

With our business partners who have been carefully selected: ESCADA often collaborates with business partners that it has carefully selected to offer joint promotions or products that may be of interest to you. To the extent permitted by applicable law, we will collect information about you with our business partners for the purpose of sending you promotional communications. For these programs, we will explicitly tell you when we collect your personal data that your information will be shared with our business partners that we have carefully selected and you will seek your permission to do so, in accordance with applicable law.

If you prefer not to receive these joint communications, you may unsubscribe by following the instructions provided in those communications or in this Privacy Policy.

Advertising Partners and Promotions

We work with companies who provide advertising and marketing services for ESCADA or the Site. These companies may collect personal information from you when you use the Site. In the event that you participate in a survey, sweepstakes, contest, or other promotion that is sponsored by ESCADA and/or a third party, such participation serves as your consent for ESCADA to share your information collected in conjunction with the survey, sweepstakes, contest, or promotion, with that third party. After the information is provided to such third parties, the subsequent use or disclosure of such information is subject to those third parties' privacy policies and practices.

Other situations in which your information can be shared

We may disclose your personal information if we believe it is necessary to protect and defend the rights and property of ESCADA, including for the purpose of enforcing our terms and conditions, or where the law and / or government authorities require. This disclosure may include legal requests from a jurisdiction outside of the UK when we have a good faith belief that the response is required by law, regulation, court order, or other legal request or process in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally-recognized standards.

We may share aggregated or anonymous information that does not identify you for ESCADA business purposes. For example, we may disclose the number of visitors to our websites. We may also share with our business partners aggregated or anonymous information that does not identify you for the commercial purposes of our business partners, in accordance with applicable law.

We may disclose or transfer your information in connection with or during negotiation of any merger, ﬁnancing, acquisition, bankruptcy, dissolution, or any other transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets to another company.

Content created by users

Some ESCADA sites allow users to publish their own content or to participate in blogs, etc. Any information you submit or post as user-generated content on ESCADA' websites will become publicly available information. We recommend that you exercise caution when deciding to make certain information public in these postings or posts. ESCADA cannot prevent others from using this information in a manner that may violate this Privacy Policy, the law or your privacy or personal safety. As further set forth in the Terms of Use, ESCADA is not responsible for the consequences of this type of publication.

HOW WE PROTECT YOUR PERSONAL INFORMATION

Transfer of information: As a global organization, your information may be transferred within the ESCADA organization located in a country that may be different from the one in which you live, or to our trusted third parties based in other countries so that they may process your information on our behalf. This may include the transfer of your information to the United States, which may not ensure an adequate level of data protection. In this event, we will implement appropriate safeguards to ensure an adequate level of data protection. In such instances, we comply with applicable legal requirements providing adequate safeguards for the transfer of personal information to countries outside of the EEA, the United Kingdom or Switzerland by concluding data transfer agreements based on the European Commission’s Standard Contractual Clauses or selecting U.S. service providers that are certified to the Data Privacy Frameworks. By using this website or providing information to ESCADA, you authorize us to transfer your information in accordance with the terms of this Privacy Policy and the applicable data protection law.

Information Security: ESCADA maintains appropriate administrative, technical and physical safeguards to protect the personal information you provide on this website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure and you use the Site and transmit information to us at your own risk. If you have any questions about security on our Site, please contact us as provided below.

HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?

We keep the personal information we collect for the duration of our relationship with you, plus a reasonable period in order to take into account the applicable legal retention requirement or statute of limitation period, or otherwise as required for our business purposes described in this Privacy Policy.

If you consent to receive marketing communications, we will keep the information necessary to send you these communications for a period of eight (8) years following the end of our customer relationship or following their collection, if you are a prospective customer.

At the end of the retention period, your personal information will be deleted completely or anonymised so that it can be used in a non-identifiable way for statistic and analytical purposes.

YOUR RIGHTS

You are free to withdraw your consent and opt out of receiving marketing emails from ESCADA by following the one click instructions in any marketing email you receive, or by logging into your online account and adjusting your preferences in your account management preferences settings.

Please note that if you do opt out, it may take a few days to process your request and that you may continue to receive promotional or marketing materials during this time. Opting out will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions or abandoned basket emails.

Under certain circumstances, you have the right by law to:

request access to your personal data that we hold;
request correction of the personal data we hold about you if it is incorrect, out of date or incomplete;
request erasure of your personal data, for example where the information is no longer necessary for the purpose which it was collected for, or you withdraw your consent for us to hold such information;
object to processing of your personal data;
request the restriction of processing of your personal data, for example where you suspect the information held is inaccurate, or is being used in an unlawful manner but you do not want it to be erased (i.e. if required for establishment or defence of a legal claim);
request that we transfer your personal data to another organisation, where it is technically feasible; and/or
withdraw your consent at any time and request we discontinue any consent-based processing of your personal data after you withdraw that consent.

Please note that where you subsequently object to our processing, or otherwise request that your data is erased, we will be required to retain some of your personal data until we have delivered your ordered goods or performed your requested services, unless you inform us you wish to cancel your order.

When exercising any of the rights listed above, we will ask you to verify your identity before proceeding to ensure that your personal data is adequately protected from unauthorised use. Likewise, if you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

Further information on your rights in respect to your personal data can be found here: https://ico.org.uk/your-data-matters/

You can contact us at any time in order to find out more about your rights, or to exercise those rights at the contact information for the data controller set forth above. If you wish to access your personal data that we process, we ask you set out your request in writing by contacting us by email or mail so it is clear what you are asking us to do. We will process all subject access requests within 30 days of receipt.

Contacting the Regulator

You are entitled to lodge a complaint at the Information Commissioner’s Office if you are unsatisfied with how your data has been processed. You can contact them on 0303 123 1113 or go online to www.ico.org.uk/concerns. If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.

IF YOU ARE UNDER 18

The site is not directed to individuals under the age of 18. If you are under the age of 18, please stop using the Site. It is our policy not to knowingly solicit or permit anyone under the age of 18 to provide their personal information for any purpose.

CHANGES TO OUR PRIVACY POLICY

This policy is effective as of the date set forth above. Changes made in the future will be posted on this page. Please check this page for any updates or changes.

SUPPLEMENTAL NOTICES TO RESIDENTS OF CALIFORNIA AND CERTAIN U.S. STATES

The following is a list of categories of personal information which may have been collected from consumers or users of the Site within the last twelve (12) months, along with the categories of third parties to whom each category of personal information was disclosed. The categories and examples provided in the chart below are those defined in the California Consumer Privacy Act of 2018 (“CCPA”). This does not mean that all examples of that category of Personal Information were in fact collected but reflects our good faith belief to the best of our knowledge that some of that information may have been collected about consumers. We will update this disclosure from time to time as appropriate.

Category	Examples	Categories of Third Parties to Whom Personal Information Is Disclosed
A. Identifiers.	A name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, address, telephone number, bank account number, credit card number, debit card number, or any other financial information, medical information. Some personal information included in this category may overlap with other categories.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
F. Internet or other similar network activity.	Browsing history, information on a consumer’s interaction with a website, application, or advertisement.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
G. Geolocation data.	Physical location or movements.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Service providers, affiliates, third-party advertising, marketing, and analytics companies, government regulators, our legal advisors and parties involved in a legal process, to an entity involved in the sale of our business, and third parties when you agree to or request that we share your information with them

California and certain other U.S. states provide their state residents with rights to (as applicable):

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
Data portability.
Opt-out of personal data processing for targeted advertising, sales; or profiling in furtherance of decisions that produce legal or similarly significant effects.
Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state.

You may also have the right (for example, under California Civil Code § 1798.83) to periodically request and obtain from us the details of any personal information we shared with a third party for the third party’s direct marketing purposes during the prior calendar year. The details would include the categories of personal information and the names and addresses of the third party with which it was shared.

To exercise any of these rights or appeal a decision regarding the same, you may contact us as indicated above. To change your consent settings for our use of cookies and other technologies, please see click on “Your Privacy Choices” in the footer of the site or see the Cookie Policy for more information.

We do not sell your covered information as defined under applicable Nevada law.