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Our customer service is currently only available via e-mail & contact form
Our customer service is currently only available via e-mail & contact form
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COVID-19 - Customer Information

Dear Customer,                                   

These past few weeks have proved to be challenging and difficult for all of us, and we hope that you and your loved ones are safe during these uncertain times.

The health and safety of our customers, employees and communities, is our highest priority. We are taking all necessary steps to follow the WHO (World Health Organization) and local authorities’ guideline – internally with our teams in the ESCADA offices and externally with our partners and manufactures – to help reduce the impact of Covid-19. As you probably may already know, we have decided to temporarily close all ESCADA owned stores until further notice. All of our teams who are able to work from home are doing so.

But we’re still here for you! Our website and our social media channels are accessible 24/7.

Our online shop is fully operational and orders will continue to be dispatched. We can assure you that all needed and appropriated health and hygiene standards are met in our warehouses and within the delivery process.

Thank you for your support, understanding and loyalty throughout these times. 

Some of our customers might have questions about their orders, given the current COVID-19 pandemic. Here are the FAQs. If you have any further questions not outlined below, please contact us.

Will I still receive my orders I made on your online shop?

Yes, you can order online as usual and we will process your order accordingly. In some cases, there may currently be delays in standard, express shipping and returns processing. Please also note that due to the current situation express shipping is only possible if your order is placed Monday until Thursday before 14:00.

Is it safe to receive my orders?

We can assure that all appropriate health and hygiene standards are met in our warehouse: employees are keeping safety distances, the teams are working in shifts and special schedules, and applying frequent disinfection measures.

Additionally all of our logistics partners are providing now no-contact delivery.

Will I still be able to return my items if I need to?
Over this period you don’t have to worry, we have a regular return period of 30 days to give you plenty of time to return the items to us. Please contact our customer service, if you're self-isolating or if nearby post offices are closed due to current situation.

Are your Customer Services still open?
Yes, you can contact our Customer Services via mail on eu@shop.escada.com

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